Frequently asked questions for Jumping Castles/ Safety
Q Is Larry Potter Jumping Castles Insured?
Yes, Larry Potter Jumping Castles is fully insured. Do not take the risk of hiring a Company without insurance. Dealing with a company that rents out Jumping Castles without Insurance is not legal, and furthermore could be potentially dangerous to you and to the people who may attend your event. A Company that has taken the time to get Insurance has made a commitment to a safe operation. It shows longevity( fly-by-night companies don't bother with the expense of insurance) and a concern both for your safety and the long term success of their company. You have the right to ask a Company about Insurance. Make your Event Safe for everyone!
Q Is Larry Potter Jumping Castles T.S.S.A Approved?
No, we are in the process of being T.S.S.A Approved. Coming Soon in 2009
Q Do I need a Supervisor?
Yes, a supervisor or parent should always be present while children are in a Bounce House
Q What surface can inflatable's go on?
Grass, dirt , Concrete, paving etc. Please advise us at time of Booking.
Q Can the inflatable be erected on a slope?
Yes as long as the slope is not to severe
Q Can the inflatable be in contact with walls or trees?
No the inflatable can suffer abrasion damage if it is in direct contact with branches or walls. When we deliver the inflatable we will place it so as to avoid contact with these damaging surfaces.
Q How does the inflatable stay blown up?
The inflatable is not a sealed unit. It is therefore continually filled with air which comes from an electric blower. The blower is connected to your power supply by a sealed, heavy duty extension cord supplied by us. The extension cord also has a safety switch connected to it. Electricity usage will amount to around 2 cents an hour.
Q How much access space is needed to get an inflatable in?
Approx 1 metre (3 feet) for most inflatables, please ensure that water heaters or Air conditioning units are not blocking the access. If there are STEPS you must inform us prior to the day as additional charges may apply if we need extra staff to deliver. If we are not informed, we reserve the right to refuse delivery in order to comply with our safety policy. Please enquire if you are not sure.
Q How long does it take to set up?
Around 10 - 15 minutes, depending on the site.
Q Is the set up time included in the hire time?
example - if your booking starts at 1pm, we will have the
inflatable ready before that time. On very rare occasions we may have it ready 5 minutes after your booking time. We do ask that you provide clear access to the driveway of your home as the inflatables are sometimes difficult to maneuver. time included in the hire time?
Q How many children can use the inflatable at the one time?
No.
Q What happens if it rains on the day?
If we don't hear from you we will always deliver rain, hail or shine. Some of jumping castles have sun / shower covers.
Q Do I have to pay a deposit for a Backyard jumping castle hire?
Only if the booking is invoiced at $300 or more
Q How about if I want to cancel?
We do not charge a cancellation fee as long as you abide by the following:
All cancellations can be done by contacting our office
within office hours and obtaining a cancellation number.
Cancellations on the day of your booking can be made again by contacting our office PRIOR to 8 am without a cancellation charge and obtaining a cancellation number. If we turn up and you do not have the cancellation number, there will be a minimum delivery fee charged of $50.
For After Hours Cancellations, please leave a message giving your Name - City - Phone No: so that we can get back to you
Q How is payment made and when?
Payment can either be made by CASH payment to our driver on delivery. Or payments can also be made directly on our website. You can pay by PayPal using Visa or MasterCard. We do not accept Personal cheques. Our drivers can Not accept credit card payments on the DAY
Q How long can I have the castle for?
All our Castle rentals are Full day Rentals 8 hours, Please advise us times you require the Castle. We try to have Castles delivered and set up by 10am and Pick up any time after 6pm.
of Currency, please ask your Entertainment Coordinator on booking.
Q What happens if we damage the inflatable?
If the damage is considered by us to be malicious then you will be liable to pay for all repairs and transport costs associated with having the inflatable repaired. If adults use a jumping castle that is not an adult castle, and it is damaged, then the above will also apply as these inflatable's are specifically available for children only.
Q What else should I be aware of?
Please keep streamers, poppers, silly string etc away from any inflatable as they stain the vinyl !! Face Paint also stains the vinyl. Please make sure all children's faces are completely dry prior to them jumping. You may also want to check that when children perspire the paint starts to run. Please keep Jumping Castles Clean and Object Free.
Q Can I contact your Company for more Information or Questions I may have?
Yes most definitely. Larry Potter Jumping Castles specializes in Children's Entertainment and is always ready to answer questions or concerns you may have please feel free to contact 905-434-3385.
Play Safe and Have Fun and always follow the Rules!
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